Last updated: November 2026
Privacy Policy
This policy applies to the VPNEast marketing website and user panel, and describes how data is handled to provide subscription services. When you use third-party payment or other external services, their own data handling policies also apply.
Account and Service Data
No email address is required to create an account; a username and password are sufficient. An email address is optional and is not required to open an account. Contact details you choose to provide through a support ticket are used only to handle that request. Please do not submit personal information unrelated to the issue.
This service processes usernames, information needed for authentication, plan status, data usage, and order records to identify accounts, provide subscriptions, calculate usage, and resolve billing issues. Order records may include the plan, amount, payment status, and transaction reference. Support ticket content is used to answer questions and verify outcomes, not to infer browsing preferences.
No-Logs Policy
VPNEast does not keep logs: it does not record which websites users visit through international routes, what they access, or their browsing history, and does not retain connection logs that could be used to reconstruct an individual's activity. Connection logs here means records linking an account with access destinations and detailed connection times.
Plan usage totals, validity periods, and order status are service delivery and billing data, not browsing history. Calculating data usage does not require storing visited URLs. Troubleshooting primarily relies on error messages and client environment details provided by users. Before sharing a screenshot, please obscure passwords, credentials, and subscription links.
Site Analytics and Local Storage
Analytics on the marketing website help us understand traffic sources, how pages are read, and device categories to improve content and compatibility. Analytics cover visits to this website only; they do not include other websites users access through the subscription service and are not used to build cross-site browsing profiles.
Cookies and browser local storage may be used to keep you signed in, save your language choice, and retain essential interface settings. Account credentials are used to authenticate you with the panel and should not be copied or shared publicly. You can manage this storage by signing out, clearing site data, or using your browser settings. After clearing it, you may need to sign in again and reset preferences, but this does not automatically delete your server-side account or orders.
Payments and Data Disclosure
Supported payment methods are Alipay / WeChat / USDT. Payments are handled by the relevant third-party payment service or transaction network; its policies govern the information it receives and how long it retains it. VPNEast uses necessary order references, amounts, and payment results to confirm transactions. Do not submit payment passwords or wallet private keys through support tickets.
This service does not sell personal information. Relevant data is disclosed only as necessary to provide the service, handle user requests, or meet applicable legal obligations. For legal requests, we verify their basis and limit any disclosure to data covered by lawful requirements and actually held by us.
Data Retention and Deletion
Account details are retained for as long as needed to provide account services. Order and payment reconciliation records are retained as required for billing, dispute handling, and applicable laws. Support tickets and site analytics are deleted or de-identified once their purposes have been fulfilled. This policy does not set a single retention period for all data or extend necessary order retention to browsing logs.
Sign in to the user panel and use the support ticket portal to request access to, correction of, or deletion of account details. We must verify account ownership before processing a request. If some records must be retained by law, we will explain why and limit their use. Deleting an account may affect subscription service; clearing browser data or stopping use does not count as an account deletion request.
Policy Updates and Requests
If our data handling practices change, this page will be updated, including the month shown at the top. Important changes to processing purposes, data scope, or user rights will be announced on the website or user panel. If new processing requires separate consent, we will explain this before it begins; updating this page alone does not replace necessary authorization.
If you have questions about this policy, data use, or the outcome of a deletion request, submit a support ticket through the signed-in panel and describe the account matter involved. See the Terms of Service for service use and refund rules.