Client Setup Guide

ACCOUNT

Create an account and save your credentials

Open the account creation page in the user panel and choose a username and password. VPNEast doesn't require an email address; a username and password are all you need. Check your username before submitting. Use a password manager to generate and save a unique password, and don't reuse one from another site. Never post your login details or subscription link in a public forum.

Once done, make sure you can access the user panel. Use it to manage plans, orders, client downloads, and subscriptions; this page is an instruction guide and won't generate a client configuration. If you still see the login screen, sign in with the credentials you saved. If your details aren't accepted, check capitalization, keyboard input, and any spaces added when pasting. Don't create another account without checking first.

If you already have an account, sign in with it. Use the same account to check orders, view data usage, and get your subscription so payment status and client settings don't get mixed up across accounts. Once you've confirmed the account is working, choose a plan.

PLAN

Choose a plan and review your order

Open the plans section in the panel and decide between a monthly subscription and a data package. Monthly subscriptions are suited to ongoing use, with data resetting each month from the activation date. Data packages suit occasional use: they last until used and never expire. Compare billing, data allowance, and your own usage—not just plan names. Video streaming, file transfers, and everyday browsing use different amounts of data, so choose based on what you'll actually do.

Monthly subscriptions: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data packages: ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. All plans support unlimited devices, but usage across devices counts toward your plan's data allowance. If you upgrade a monthly subscription mid-cycle, the price difference is prorated to the remaining days; an upgrade does not restart the full billing period.

On the order confirmation page, check the plan, data allowance, and price again, then follow the payment page instructions. Alipay, WeChat Pay, and USDT are supported; the panel shows the available payment steps. After paying, return to the panel to confirm the order is complete and the plan is active. Closing the payment page or going back in your browser doesn't mean the order went through. If you're unsure, check your order history before trying again.

VPNEast offers a 30-day no-questions-asked refund policy. Read the full details in the Terms of Service. If your plan isn't active yet, check the order status first; repeatedly importing your subscription won't resolve a payment issue. Continue once the panel shows an active plan.

SUBSCRIPTION

Get your subscription link from the panel

Open the account overview and find the subscription section. Your subscription link lets a client retrieve its configuration; it's not a regular website URL or your login password. The client uses it to get available routes and related settings. You must be signed in to get your subscription. This page doesn't provide a live subscription link; don't use one copied from someone else's screenshot or public post.

If the panel offers one-click import for your client, open the client first, then return to the panel to start the import. Your system may ask permission to open the app; check that it's the right client before proceeding. If nothing opens or the client isn't installed, copy the subscription link and add it as a remote configuration in the client. Don't mistake the panel's website address for a subscription link.

After copying the link, switch straight to the client instead of pasting it into a chat window. If another action overwrites your clipboard and import fails, return to the panel and copy the link again. If the client can't parse it, check that the subscription format selected in the panel matches the client, then make sure you copied every character. Don't edit the link parameters or combine multiple links in one field.

CLIENT

Import into clients on each platform

In the panel's download section, choose the VPNEast client for your operating system and follow the provided links and instructions. You can download the client after signing in on all platforms except iOS. For iOS, the panel checks for an active plan before granting download access. Downloading a client and getting a subscription are separate steps; after installation, you'll still need to import your own configuration. The entry names below describe where to find each feature; exact labels may differ.

Windows: Add a subscription link

Choose the Windows client in the panel, install it, and open it. Go to a page such as “Configuration” or “Subscription Manager.” Look for “Import from link,” “Add subscription,” or an option with a remote address field. Paste in the subscription link you copied. If you can name the configuration, choose a label you'll recognize, save it, and wait for the client to load it.

After a successful import, the configuration should appear in the list, with routes or groups visible when you open it. Select that configuration, then go to the connection page. If the link is only sitting in a text field and you haven't imported or refreshed it, the client hasn't loaded any routes yet. Read any system permission prompts before continuing; you don't need to disable system security to import a configuration. Then verify your connection using the steps below.

macOS: Enable a remote configuration

Get the macOS client from the panel, install it as prompted by the system, and open it. In the configuration list or subscription page, add a remote configuration, paste the subscription link, and save. If the panel can open the client directly, make sure the system launches the installed app rather than leaving you at a browser confirmation prompt.

Once the configuration has downloaded, set it as the one in use. Some clients can import multiple subscriptions, but importing one doesn't automatically enable it. Check which entry is selected, then review the route list. The first time you connect, the system may ask permission for network settings or related components. Grant access only to a client whose source you've verified. If you don't understand a prompt, check the installation instructions in the panel first.

Android: Add a remote subscription

Download the Android client from the panel, install it, and open its configuration area. Tap the add button and choose an option such as “Import from link” or “Add remote subscription.” Paste the link, save it, wait for the update to finish, and select the new configuration. If the system warns about the app's source, verify the file came from the VPNEast panel after signing in. Don't use installation files from unknown sources.

Open the connection page, choose a route, and connect. The first time, Android may ask you to authorize a VPN connection; check the app name before approving. If the subscription imported but no routes appear, go back to the configuration area and check the update status instead of repeatedly tapping the connection button. Leave the client running after connecting, then test it in your target app. For background activity and battery settings, see the Help Center.

iOS: Follow the panel instructions to import

Sign in and open the panel's download section. Confirm that your account has an active plan, then follow the current iOS client link and installation instructions. Don't use installation steps meant for other systems or guess a download address based on a tutorial. Once installed, open the client and return to the panel to use the matching one-click import option, or copy the subscription link for that client.

For manual import, find the subscription, configuration, or remote configuration manager in the client. Add the link and refresh it. Once the update succeeds, select that configuration and connect. If iOS asks to add a VPN configuration, verify the app's source and follow the prompt. If the panel doesn't show an available download option, check your account and plan status first; repeatedly importing a subscription won't resolve a download access issue.

Linux is also supported; choose the appropriate client in the panel. For installation and configuration details, see the user manual. Whichever operating system you use, connect through only the client you intend to use. Running multiple proxy tools at once can make troubleshooting more complicated.

VERIFY

Connection and verification

Return to the client's main screen, make sure the configuration you just imported is selected, and choose the region you need from the available routes. For your first setup, keep the client's recommended defaults; don't change routing rules, DNS, and connection mode all at once. Connect and follow any system prompts. Check whether the client shows a connected status or a specific error. Keep the exact error message for troubleshooting.

A connected status means the connection is switched on, but you still need to check that it works as expected. Note your exit IP and region before connecting, then connect to your chosen route and check again with a trusted IP lookup site. Reload the target website or app to confirm it responds. In rule mode, different sites may use different exit routes, so a result from one local site can't confirm how all traffic is routed.

Next, test the service for what you actually need. For AI tools, open the sign-in page and a regular feature to see if requests complete. For video, check that the page loads and playback starts. Account eligibility, regional policies, and content licensing are separate from your network connection. If one app's region notice doesn't change, that doesn't necessarily mean the client isn't connected, nor does it tell you whether other services will work.

If your browser works but other apps don't, check the client's current mode and the app's proxy settings. If none of your target services work, first confirm your plan is active, data is available, and the subscription updated successfully, then try another route. Change one setting at a time and test again so you can identify the cause. A speed test in the client isn't a substitute for checking how your apps actually perform.

Once everything checks out, keep the configuration you've confirmed works. If the route list changes, use the client's subscription update option to refresh it; there's no need to create another account. If the issue persists, use the Help Center to troubleshoot by connection issue and error type. For a complete guide to subscription updates, rule mode, and routine maintenance, see the user manual. When submitting a support ticket, include your operating system, client, selected region, error message, and steps you've tried. Don't include your full subscription link.