Help Center

No email address is required. Create an account with a username and password. Keep your account details secure, and choose a password for VPNEast that you don't use on other sites. Sign in to view plans and access the client and subscription; don't use a marketing page URL as a subscription link. If you can't sign in, check your username spelling, input method, and password capitalization, then make sure your password manager hasn't filled in credentials for another site. Never include your password in a support request or share an uncropped screenshot of your account page.

Sign in to access your subscription. In the user panel, find the subscription section for your account, then copy or import it as directed by your client. If you've already imported the subscription, use the client's subscription manager to update it rather than repeatedly creating new configurations. After updating, check the selected profile and route list to make sure you're using the current subscription. If the update fails, check your account and plan status, then make sure you copied the full link. If an old link no longer works, use the one currently shown in the panel.

VPNEast supports unlimited devices, so switching devices alone doesn't require a new plan. Sign in to the same account on your new device, download the client for that platform, and import your current subscription. Windows, macOS, iOS, Android, and Linux are supported. When using multiple devices, keep an eye on your plan status and remaining data: unlimited devices doesn't mean unlimited data. If you stop using an old device, remove the saved subscription and sign out to keep your subscription details off the device.

Clients and subscriptions are provided through the user panel; marketing pages don't offer direct installer links or account subscription URLs. You can download the client after signing in on platforms other than iOS. Subscriptions are available after sign-in. For iOS, the panel checks whether your plan is active; follow the instructions shown after signing in. Once downloaded, you'll still need to import your current subscription and choose a route. Installing the client alone doesn't establish a connection. If you can't open the download page, note your platform and the message shown, then describe the issue in a support ticket.

Treat your subscription link as sensitive account information. Don't share it in public chats, shared documents, or screenshots of support issues. If it's exposed, remove the public post first, then check the panel for an option to reset your subscription. If one is available, follow the instructions and update the saved link on each device. If you can't find that option, ask for help through a support ticket. Don't assume changing your account password will automatically invalidate an old subscription link. When describing the issue, explain how the link was exposed, but don't post the full link again or share your password.

A connected status usually means the client has started the connection process; you'll still need to check whether the app you're using is actually routed through the proxy. First, make sure your device has an internet connection, then check your current subscription, selected route, and proxy mode. Test your browser and the affected app separately to see whether all access is failing or just one site. If the issue continues after switching routes, check whether another network tool has changed your system proxy settings and review the client's error message. Change one setting at a time so you can tell what made a difference.

Different apps may use different network paths. A working browser doesn't mean another app will automatically use the system proxy; split-tunneling rules may also send that app or its domain through a direct connection. Check the client's proxy mode, app-specific routing, and which rules are being applied, then see whether the app has its own proxy settings. If needed, consult the client documentation to see whether it offers a mode that routes all app traffic. Don't enable every option without checking. After changing settings, fully close and reopen the app so it doesn't keep using an existing connection.

Make sure you copied the subscription from the user panel, not a sign-in page, plan page, or share-page URL. When pasting, check for extra spaces, line breaks, or text added by a chat app, and make sure the import method matches your client. If the client says it can't recognize the format, return to the panel and look for the right import option. Don't edit parameters in the link yourself. If the client can't retrieve the subscription, check your internet connection and account status. When submitting a support ticket, include the error message and client name. Hide your subscription link and sensitive account details in screenshots.

First, check whether the disconnects happen only on a particular network—for example, whether switching networks fixes the issue—then compare other routes on the same device. If only one route is affected, temporarily switch to another available route and note what happens. If all routes disconnect, check your local network, device sleep settings, and background app restrictions. If other proxy tools are running on the device, check whether they're competing to control network settings. Repeatedly deleting your account or subscription won't help troubleshoot the issue. Keep the error message, time of occurrence, and steps you've tried to help identify the cause.

Include your device platform, client name, current network, selected route, and the service you were trying to access when the issue occurred. A specific description is more helpful than simply saying it doesn't work—for example, a subscription update fails, websites time out after connecting, or only one app is inaccessible. You can also mention whether you switched routes or networks and what happened. Don't include your password, full subscription link, or an unchecked configuration file. Before attaching screenshots or logs, hide account details, access credentials, and unrelated personal information.

Compare the available routes in the panel using the same device, network, and app. Check for differences in page loading, video buffering, or dropped sessions. Don't choose based only on the region name, and don't treat one low-latency result as a guarantee of consistent performance. If routes in the same region behave differently, try different entry points. If switching routes doesn't help, check your local network and background downloads. After switching, reconnect the app so it doesn't keep using the old route. Note when the issue happens and what you observe to help with troubleshooting through a support ticket.

VPNEast covers 90+ countries with 210+ routes. For the current list of routes available to you, check the signed-in panel and the latest client subscription. Coverage describes the available exit locations; it doesn't mean every location works with every app or that a website will always accept the same exit. If the client list doesn't match the panel, check that you're using the current subscription, then update it. For current details about regions, route types, or service compatibility, check the latest information and test it directly. Don't rely on old screenshots to determine what's available.

The region name helps you understand the exit location, while the route type describes the connection path. Neither guarantees a particular experience on its own. Before choosing, consider whether the service requires a specific region, whether the app depends more on responsiveness or sustained throughput, and whether your local network is stable. Then review the route details in the panel and test them with the app you use. Don't assume a route type will always be faster, and don't mistake a general overview for the routes currently available to your account. Judge the connection path and exit location by the results you see.

Not necessarily. A service may check your account region, exit location, sign-in status, and its own service rules. First, check whether regular international websites load, then review the specific error from the app to distinguish a network issue from an account eligibility issue. If you need a different exit location, choose one that meets the service's requirements and start a new session. Avoid switching regions repeatedly in a short period while trying to sign in. A network subscription doesn't replace the service's account or paid eligibility; features and content remain subject to that service's current rules.

No logs describes VPNEast's privacy policy. See the privacy policy for details about data processing. It doesn't mean websites can't identify an account you're signed in to, and it doesn't replace browser permissions, device security, or account protection. Keep your subscription link and password secure, and don't share configurations publicly. If troubleshooting requires client logs, check them for subscription URLs, access credentials, or personal content, and submit only the parts relevant to the issue. If you have questions about data handling, read the privacy policy first, then ask a specific question in a support ticket.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on your activation date, not at the start of the calendar month. Consider your usual device usage when choosing a plan. Streaming and large file transfers generally use more data than browsing text, but usage time alone doesn't translate into a fixed amount of data. Check your remaining data and plan status in the panel. If the displayed amount near your reset date differs from what you expected, check your activation date and current plan, then contact support through a ticket.

Data packs are ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. They don't expire and remain available until used. Monthly plan data resets on your activation date, so the two options follow different rules; a data pack isn't a monthly allowance. If your usage varies, compare your actual consumption with your budget. For regular use, consider whether a monthly plan's data allowance suits you. If you already have another plan, don't assume a new data pack will be added to it or how data will be deducted. Check the panel details and ask through a support ticket if anything is unclear.

The price difference for a mid-cycle upgrade is prorated based on the remaining days. Before proceeding, review the current plan, the plan you're switching to, and the confirmation details in the panel. Don't simply subtract full monthly prices or assume the upgrade restarts a full billing cycle. If the page shows a prorated amount, check it before continuing. If it doesn't match your expectations, keep the order status and page details, then ask through a support ticket. For data, expiration dates, and other details after an upgrade, rely on the panel's confirmation. This help page makes no additional promises about allowances or how plans combine.

Alipay, WeChat Pay, and USDT are supported. Start payment through the order process in the user panel, check the selected plan and order total, and follow the instructions on the page. If your plan status hasn't changed after payment, return to the order page and check the order before trying to pay again or creating a duplicate. If the payment record shows completion but the order still has an issue, open a support ticket with the order ID, payment status, and a description of the problem. Hide unrelated account information in screenshots. Don't share payment credentials in public chats or transfer funds to an address from an unverified source.

VPNEast offers a 30-day refund policy. Before requesting a refund, read the refund terms in the Terms of Service. Then sign in to the user panel and submit a refund request through a support ticket, specifying the order in question. If you're also having connection issues, you can describe them, but a screenshot of the issue isn't a refund request—state clearly that you're requesting a refund. Check the ticket for a response and provide any order details requested. Refund progress is shared through the ticket. This page doesn't promise a processing time, and you don't need to post your account password or full subscription link publicly.